MSP KPI Definition
MSP Technology Standards Compliance: Definition & Formula
Technology standards compliance is the share of assessed, applicable checks that meet a defined standard. Illustrative example: 72 compliant checks out of 80 assessed applicable checks give 90%. Unassessed checks must be disclosed separately; excluding them does not establish that they comply. A simple count also does not weight the business risk of each exception.
By MSP Fuel · Examples are illustrative.
Target interpretation
Context matters
Set the target against your service scope and company plan.
Formula
Standards compliance % = assessed applicable checks meeting the standard ÷ assessed applicable checks × 100
Why it matters
Documented gaps create an evidence base for client roadmap decisions.
Risk context prevents a high percentage from hiding one consequential exception.
Common mistakes
Counting unassessed checks as compliant.
Changing applicability to improve the score without evidence.
Treating every failed check as having equal impact or requiring an immediate project.
What moves the number
Maintain versioned standards and evidence for each check.
Show assessment coverage and exceptions beside the percentage.
Connect prioritized gaps to client decisions, owners and follow-through.
Related MSP Fuel resources
Your company plan sets the target, priority and timing for improving this number from your current position.